In Sumner and Bonney Lake, they wonder: Where is our mail?

Some people in Sumner and Bonney Lake have had problems getting their mail delivered. (Photo: KOMO News)

SUMNER, Wash. -- There's a serious problem with mail delivery in Sumner and Bonney Lake.

Some people report they've gone for days without any delivery. The U.S. Postal Service admits there is a problem and is trying to fix it.

"Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds." The motto of the US Postal Service. But something is keeping couriers from their rounds.

"We haven't had our mail delivered in about a week," said Paul Strong. "I assumed part of it was the holiday, Columbus Day, and was maybe a day off last week."

A viewer wrote to us saying it's become a big problem and that one resident depends on the home delivery for vital medications. They are now paying for a post office box to ensure they can get them.

People here say it's often critical they get their mail. "Doesn't make me happy," said Strong. "If I have bills that are coming in."

The Postal Service admits it has been having a problem at the Sumner post office and that of its 36 routes, a couple of routes are coming up short. The Postal Service said carriers were running out of time per their union contract and were returning to base leaving those at the end of the route without their mail.

"Couple of days recently the routes couldn't be finished," said Ernie Swanson of USPS. "We had a staffing problem with substitute carriers. These are on rural routes."

But the Postal Service said as of Monday the staffing issue has been solved. "This is an unusual situation we had in Sumner that was brought on by a shortage of personnel and that has been rectified at this time so we shouldn't have problems going forward," Swanson said.

"I'll believe it when I see it," said postal customer Mike Masucci. "But I haven't seen this much help up here ever in the post office. There's two people working the counter. It's like McDonald's rather than a post office today."

The Postal Service said it doesn't know how many homes were shorted, but claims all mail is now up to date and the backlog has been delivered. Strong and Masucci both later said their mail finally arrived.

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