911 troubles still persist as CenturyLink outage continues Friday morning

(KATU Photo)

A nationwide CenturyLink outage continues to affect 911 emergency calling service in parts of Western Washington.

Officials had estimated Thursday night that service would be restored by 1 a.m. Friday, but new issues cropped up and outages remain.

"We are seeing good progress but our service restoration work is not complete," a CenturyLink spokesperson told KOMO News at 8 a.m.

Company officials have not given a new estimate of when service would be restored, but there appears to have been at least some progress. Pacific County officials reported receiving 911 calls again just after 4 a.m. while the Washington State Ferries reported their online payment service had been restored after being down for much of Thursday.

Just after 5 a.m., both South King County and Kitsap County emergency dispatchers reported receiving 911 calls again. As of 5:30 a.m., dispatchers in Tacoma and Lewis County reported calls were going through again as well, but Lewis County said 911 communications went down again just after 6:30 a.m., as did Mason and Kitsap County.

King County and Thurston County report their 911 service has been restored as of 9 a.m.

Many other areas were still experiencing problems and emergency officials were still urging those who were having trouble reaching 911 to call your area's 10-digit emergency line, including Seattle at (206) 583-2111, (206) 625-5011 or by texting 911.

In Bellevue, dispatchers report that some customers of CenturyLink are receiving fast busy signals when dialing 911. Anyone who experiences this problem in the Bellevue area is advised to call or text the 10-digit emergency line at 425-577-5656.

For other areas:

King County (outside Seattle): (206) 296-3311

Skagit County: (360) 336-3131 or (360) 428-3211

Pierce County : (253) 538-3240 (option 4)

Snohomish County: (425) 407-3999

Kitsap County: (360) 308-5400

Island County: (360) 679-9567

Whatcom County: (360) 676-6911

Lake Forest Park & Bothell: (425) 486-1254

Snoqualmie: (425) 577-5656 or (425) 888-1551

If your area is not listed, try calling your local non-emergency line.

Other areas of the country also are experiencing 911 outages linked to the CenturyLink outage, including parts of Missouri, Idaho and Arizona.

The outages reported Thursday afternoon stretched from New York to California, but most of the trouble appeared to be in the West.

The outage also has knocked out internet service to CenturyLink customers across the Pacific Northwest and in many other areas across the country, including Denver, Portland, Los Angeles, Dallas, Salt Lake City, Albuquerque, Boise, Chicago, Phoenix, Cincinnati and other areas.

The company said Thursday night the problem involved a "network element" that was affecting services but didn't provide details.

"Our network is experiencing a disruption affecting customer services," a CenturyLink representative said in a statement. "We understand some customers were unable to generate tickets through the CenturyLink help portal. We know how important these services are to our customers and we are working to restore services as quickly as possible."

In Idaho, the outage is affecting phone services for some government agencies, including the state Department of Corrections and Department of Labor. Some ATMs also were knocked out of commission in Idaho.

Verizon says it had service interruptions in Albuquerque, New Mexico, and parts of Montana because of issues with CenturyLink, which Verizon said helps handle wireless network data traffic for several providers.

Neither company indicated how many customers were affected.

The breakdown began early Thursday morning, at around 2 a.m., in some parts of the country. By 4 a.m., the outage had become widespread. There was no immediate word on how long it would take to repair the problem.

CenturyLink issued the following statement Thursday afternoon: "The CenturyLink network is still experiencing a disruption affecting customer services. The CenturyLink technical teams will continue to work around the clock until services are restored."

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