Consumer Reports won't recommend any Dyson stick vacs
Consumer Reports has pulled all Dyson stick vacuums from its recommended list because of reliability problems.
A survey of its members shows Dyson stick vacuums break at a higher rate than any other brand the magazine tested.
Consumer Reports estimates that within five years nearly half of all Dyson stick vacuums will break or stop working as they should. By comparison about a quarter of the stick vacuums from Shark, the most reliable brand for this type of vacuum, break within five years.
Dyson told Consumer Reports its "rigorous testing, owner surveys, and years of performance” differ from the magazine’s reliability predictions. “We will never stop learning and working to do right by our owners," the company said in a statement to the editors.
Consumer Reports makes it clear that Dyson stick vacs are not bad products. In fact, in 2016, Consumer Reports said the Dyson V8 Absolute was the "best stick vacuum" it ever tested. And despite its reliability issues, Dyson still earns CR’s top rating for owner satisfaction: Excellent.
Consumer reports noted that Dyson’s canister and upright vacuums do much better than its stick vacs for predicted reliability.