Can an Airline Treat Customers Poorly and Make Money in the Long Run?
SEATTLE -- U.S. airlines are not generally seen as delivering a great customer experience. We get packed on the plane and dinged with all sorts of fees. And do you remember when the meals were complimentary?
So here’s an interesting question: Do the airlines that provide better service get rewarded financially? Jon Picoult, the founder of Watermark Consulting, a company that provides advice on customer
service, decided to look into that. Click here to read the full report.
On the KOMO Midday News (weekdays 1-3pm) Picoult explained what he did and what he found. (Click the picture above to hear the audio).