America’s favorite Retail Stores & Websites
SEATTLE, Wash. -- The way America shops is changing – online competition grows stronger and the nation’s brick-and-mortar retailers are racing to keep up.
Supermarkets and drugstores have figured out how to keep their customers satisfied – at least for now – but department stores, discount stores and specialty retailers are slipping, according to the new American Customer Satisfaction Index Retail Report. And while the internet remains the most satisfying place to shop, online retailers showed “signs of strain” and dropped a bit in this year’s survey. (Click the picture above to hear the audio).