SDOT app alerts city crews to pothole problems

SEATTLE -- Each year, the city of Seattle fields thousands of potholes complaints. But at the end of last year, the city launched a new strategy to make it easier for you to report a problem.

Last year ,the city received more than 3,400 potholes complaints, and ended up filling nearly 16,000.

Now you can alert the city to a problem you see through a new app called "Find it, Fix it."

The way it works is: See a pothole, snap a picture through the app and pinpoint its location.

"We were afraid the data quality wouldn't be very accurate and we would have trouble finding the locations people were reporting," said Liz Sheldon, SDOT manager of pavement and engineering. "But it seems to be working really well."

Sheldon says app users can also track the city's repair progress. On average, crews try to respond and fix potholes within three business days.

"There are some roads that are in such bad that they're essentially one big pot hole or many, many potholes," Sheldon said. "Those can't be patched with a pothole crew."

But for smaller potholes, the city says if you find it, they'll fix it.