Local dating service customer: 'I feel like I've been deceived'

MILL CREEK, Wash. -- Heartbroken and now out thousands of dollars, a Mill Creek man wants to warn others against a local dating services that he claims doesn't live up to expectations.

Complaints against Great Expectations are piling up with the Attorney General's Office and the Better Business Business Bureau.

"When you're going through a divorce, your self-esteem is in the toilet so you're searching these different online things, dating services," said Tom Wilbur.

Wilbur settled on a dating services called Great Expectations.

"She said, 'Well, we've got a program that's so much better than these sites and we guarantee you the people you have to choose and also we guarantee that you're going to have so much better selection,'' Wilbur said.

He signed on the dotted line, and soon after he says the trouble began.

"I paid that $7,000 to be informed, and I'm not being informed," he said.

Wilbur's contract is for the VIP package, which includes free entrance to dating socials and profiles of potential dates. But he claims more than a year went by and only one out of 15 women responded to him.

"The perception is that you were going to meet a lot of quality people," he said.

Jennifer Lombardo of Great Expectations said the program is so expensive because she only accepts what she calls "the best of the best." She said the 600 active members have all had full credit and background checks.

"I feel like I've been deceived," Wilbur said. "I feel like I've been let down. I don't feel like I have a way of escaping or getting a refund."

Wilbur isn't alone in his complaints about the company. The Better Business Bureau is currently investigating more than 20 complaints against Great Expectations.

"The people who called us feel betrayed," said David Quinlan of the BBB. "They feel taken advantage of, they're hurt and they're embarrassed by what happened."

Wilbur said he's not ashamed to come forward if it can help others.

"I think it's very wrong," he said. "I think they're taking advantage of people who are going through a very difficult time in their life."

This isn't the first time Great Expectations has come under scrutiny. Two years ago, the company settled a lawsuit and was ordered to pay $89,000.