It's clear from this survey that Hertz remains the "Cadillac of car-rental companies." Hertz rated number one in nearly every category, including reliability, service and website. Hertz also came out on top for shuttle service, car return experience and loyalty program.
National Car Rental which came in second best overall in the Zagat survey was number one for value.
Enterprise was named best for neighborhood rentals, for pickup experience and for deals and promotions.
Other takeaways from the Zagat survey:
Alamo: They have "outstanding weekly and weekend specials" and an online check-in system that lets you pick the car you want.
Avis: Their rates may be expensive, but they're "consistent" and "you get what you pay for."
Budget: They're not always the cheapest, but it's "worth checking."
Thrifty: The name says it all. "If you're looking for economical wheels, this should meet your needs."
Read: Zagat 2012/13 U.S. Car Rental Survey