It took police and fire 17 excruciating minutes to get to Bill Keller, who called 911 March 7 after he was shot in the heart.
Keller, a Parks Department Director, was severely wounded in the shooting and had a difficult time speaking to the dispatcher. For seven agonizing minutes, dispatchers were unable to get Keller to respond to their questions.
Dispatchers originally pinpointed Keller's location using cell phone data, which he was able to confirm to them.
"Oh, God. Help me," he said.
It took emergency crews another 10 minutes to get to the Parks Department building. During that time, dispatchers struggled to get Keller to tell them what happened.
"Sir, where on your body have you been shot? Where were you shot?" a dispatcher said.
"I was just shot just now," Keller said.
The dispatcher again asked where he was shot, to which Keller answered, "My heart."
The dispatcher stayed on the line with Keller as police and medics arrived at the office building.
"Sir, someone is at the door. Can you open the door?" the dispatcher said.
"I can't get up. I've been shot," Keller said.
At least twice during the conversation, Keller told the dispatcher he didn't think he was going to survive. But he did make it, and he has reportedly returned to work.
Through a Parks Department spokesperson, Keller declined to comment on this story.
In the wake of the shooting, the Parks Department has made a number of security and communication improvements, according to the spokesperson.
The alleged shooter, Carolyn Piksa, remains in jail on $1 million bail. A case setting is set for July.